Covid Information

Decemeber 17, 2020 Update

Due to the changing needs of our patients, beginning December 17, 2020, we will be expanding our times for seeing sick visits. We will now see sick patients, including those with possible COVID 19 symptoms as well as those exposed to COVID 19, at designated times during the morning and afternoon. We will continue to provide social distancing which may include seeing your child outside the building as appropriate.

We currently offer both in-house rapid COVID Ag testing (results within the hour) as well as send-out COVID PCR testing (variable return time, currently averaging 2 to 3 days). Your provider will determine which test is appropriate for your child based on symptoms and recent history.
 


 

CALL US FIRST – WE CAN HELP!

As all of us are having to modify our lives to respond to our national health emergency, we are implementing an action plan to protect the health and well-being of all our patients and families. We hope that these measures will only be needed for a short time and this will soon become a distant memory.

Beginning March 17, 2020 and for the foreseeable future, we will adopt the following:

Telehealth visits are available! Our physicians will see patients via a secure portal specifically designed for medical use. Examples of visits that can be conducted via telehealth include:

  • Skin rashes without fever
  • Complaints of pains of different types (due to injury, headache, stomach ache, back pain, insect bites)
  • Vomiting or diarrhea without fever
  • Developmental concerns: excessive crying, speech problems, tantrums
  • Behavioral, emotional or hyperactivity concerns. Medicine checks for these problems
  • Asthma or allergy concerns
  • Follow-up visits
  • Some well check-ups – please inquire!

 

Scroll down to view answers to some Frequently Asked Questions about telehealth.

★ Updated May 19, 2020 ★
We have made recent changes to how we are scheduling our in-office visits. In order to meet increased demand for well child care and to allow access to your child’s primary provider for these visits, we are now performing wellness care at both the Courthouse and Chester offices.

The Courthouse office will continue to see well patients only while the Chester office will see well patients in the morning and sick visits in the afternoon. Keeping our sick visits in the afternoon allows for extra cleaning and sanitation to keep everyone safe.

We continue to adhere to our best safety practices. These include personal protective equipment for our medical staff, sanitation, keeping our waiting rooms closed, and limiting the number of visitors to our buildings.

Should you have questions about our safety practices, or what type of appointment is most appropriate for your child, please remember to call us first. As always, we wish you and your family good health!

When making your appointment:

  • The receptionist will ask you a series of questions to help you identify what kind of visit would best suit your family
  • If you are coming to the office, we will ask you to provide the cell phone number of the person bringing your child in. When you arrive for your appointment, we will ask you to wait in the car, rather than inside the office, and will call you when we are ready to see you

When possible, restrict visits to one child and one parent for all visits. We understand that this may not always be possible.

If you or your child has any symptoms of illness (fever, cough, congestion, or difficulty breathing) and has recently traveled or has been exposed to someone with known or suspected Coronavirus, call our office at 748-9090. We can give you appropriate guidance.

Wondering about a telehealth visit?

Here are some answers to Frequently Asked Questions:

Q: Will my insurance pay for telemedicine visits?
A: Yes. Co-payments and deductibles apply to telemedicine just as they do for office visits.

Q: What about privacy and HIPAA?
A: Our telemedicine platform is HIPAA compliant. We suggest that you conduct your telehealth visit in an area that gives you privacy.

Q: What kind of technology is required?
A: You can use a Smartphone, tablet, desktop, or laptop. Your device will need a camera and a microphone and internet access. For best results, you should connect to us with Google Chrome or Firefox. Safari does not work.

Follow our Facebook page for updates, the CDC or the Virginia Department of Health. We will try to use the Facebook page with updates on how to deal with the challenges of the pandemic.

Thank you for your understanding and your help as we tackle this new reality. We will overcome this situation!